The American Hotel & Lodging Association (AHLA) commissioned a study that shows that consumers are optimistic about traveling again in 2021. The survey of 2,200 adults, conducted Jan. 7-9 by Morning Consult, showed 56 percent reporting they are likely to travel for vacation this year. That represents a significant decline from pre-pandemic levels, when approximately 70 percent of Americans took a vacation in any given year, according to OmniTrak (TNS) data.
Since the onset of the pandemic, only 21 percent of survey respondents reported traveling for vacation or leisure, and just 28 percent reported staying in hotel. Prior to the pandemic, 58 percent of survey respondents said they stayed in a hotel at least one night per year for leisure, and 21 percent stayed at least one night per year for work.
The survey also found that while consumers remain optimistic about travel, consumer confidence about staying in hotels is tied to widespread distribution of the vaccine: 11 percent say they will feel comfortable staying in a hotel when vaccines are available to the general public; 20 percent when a majority of Americans have been vaccinated; and 17 percent when they are personally vaccinated.
The recovery of the travel industry is anticipated to take place in three phases: leisure travel, small and medium events, and group and business travel. While recovery will begin in 2021, full recovery is not expected until 2024.
The study showed that 34 percent of adults are already comfortable staying in a hotel, while 48 percent say their comfort is tied in some way to vaccine distribution. Compared to last year, 36 percent of Americans expect to travel more for leisure in 2021, while 23 percent expect to travel less and 42 percent about the same. One in five Americans (19 percent) expect their next hotel stay to be between now and April, with another 24 percent expecting it sometime between May and August.
“While consumers are optimistic about traveling in 2021 after nearly a year of self-distancing measures, we continue to face record devastation,” said Chip Rogers, president and CEO of AHLA. “COVID-19 has wiped out 10 years of hotel job growth. In the next COVID-19 relief package, the hotel industry needs support from Congress and administration that will ultimately help small business hoteliers keep their doors open, and bring more employees back to work. Despite the challenges facing the hotel industry, hotels across the country are focused on creating an environment ready for guests when travel begins to return.”
While business travel itself will remain below 2019 levels for some time, business travelers express greater comfort in traveling for any reason compared to adults overall, and they are more likely to say they will travel more in 2021.
Leisure travel demand is projected to begin increasing in Q2-Q3 of 2021 as vaccine distribution increases across the country and consumers can connect with family and friends. In the year ahead, Americans say they are most likely to travel for a family event such as a wedding or family reunion (51 percent likely to travel), while many are likely to travel over summer holidays, led by the Fourth of July (33 percent) and Labor Day (28 percent).
While cleanliness has always ranked among the top factors when choosing a hotel, it has risen to the top in the wake of COVID-19. In a separate survey of travelers conducted by Ecolab in December 2020, 62 percent of consumers placed overall cleanliness in their top three factors when choosing a hotel. That’s a 24 percent increase over pre-COVID preferences. Further, 53 percent of consumers say that enhanced cleaning regimens will make them feel more comfortable staying at a hotel.
At the onset of the pandemic, the hotel industry acted quickly to enhance already rigorous cleaning and safety protocols to ensure the safety of employees and guests. AHLA’s Safe Stay initiative focuses on enhanced cleaning measures and safety guidelines that help the industry meet and exceed the new health and safety challenges created during the pandemic.
These findings were also outlined in “AHLA’s State of the Hotel Industry 2021,” which details the forecasted state of the hotel industry in 2021 and into the immediate future. The report examined the high-level economics of the hotel industry’s recovery, the specific impact on and eventual return of business travel, and consumer travel sentiments.
The consumer poll was conducted by Morning Consult on behalf of AHLA between Jan. 7-9 among a national sample of 2,200 adults. The interviews were conducted online, and the data were weighted to approximate a target sample of adults based on age, gender, educational attainment, race, and region. Results from the full survey have a margin of error of plus or minus 2 percent.
The consumer safety poll was conducted by Ecolab on Dec. 10, 2020, among a national sample of 556 adults who stayed in a hotel at least once in 2019 and are the sole or joint decision maker for travel in their household. The interviews were conducted online, and the data were weighted to approximate a target sample of adults based on age, gender, educational attainment, race, and region. For more information, visit www.ahla.com.